Calling/Texting: 9-1-1: Call if you can, text if you can’t. Sending a text to 9-1-1 may not be as quick or efficient as calling 9-1-1. This service should only be used by individual who can not place a call to 9-1-1 and need another way to seek emergency assistance.
Know Where You Are: When calling 911, one of the first things you'll be asked to provide is the location of the emergency you're reporting. The call taker may not automatically know your location or may ask you to confirm it. Make sure you provide as much detail on your location as possible, such as landmarks, cross streets and mileposts.
Stay Calm & Ready to Listen: 911 is here to help you through until help arrives. Be ready to listen and follow directions.
FAQ
What is considered a 9-1-1 Emergency? A 9-1-1 emergency is defined as an incident, which requires immediate police, fire, or emergency medical attention. NEVER call 9-1-1 for information, directions, directory assistance, or as a prank. However, if in doubt whether questionable situations are indeed emergencies, DO NOT HESITATE to call 9-1-1.
What if I am unable to speak and I need help? The 9-1-1 system allows the Telecommunicator to "know" where you are calling from if you are using a wireline phone. If you cannot speak - for instance, if you are experiencing a medical emergency or there is an intruder in your home, just dial 9-1-1 and leave the phone off the hook. DO NOT HANG UP. Help will be sent to you.