RIBridges Data Breach Call Center Opens Today
In response to the RIBridges data breach, Deloitte has contracted with Experian to run a multilingual call center. A toll-free hotline will open today, Sunday, December 15, from 11 a.m. to 8 p.m. at 833-918-6603.
After Sunday, December 15, the hotline will be open Mondays through Fridays from 9 a.m. to 9 p.m.
Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their data. Unfortunately, as the analysis of the data involved is still happening, call center staff will not be able to confirm whether a particular individual’s data is or is not included in the breach at this time.
Once the impacted individuals are identified, they will be mailed a letter with the information they need to secure free credit monitoring services.
As a reminder, to the best of our knowledge, any individual who has received or applied for health coverage and/or health and human services programs or benefits could be impacted by this breach. The programs and benefits managed through the RIBridges system include but are not limited to:
• Medicaid
• Supplemental Nutrition Assistance Program (SNAP)
• Temporary Assistance for Needy Families (TANF)
• Child Care Assistance Program (CCAP)
• Health coverage purchased through HealthSource RI
• Rhode Island Works (RIW)
• Long-Term Services and Supports (LTSS)
• General Public Assistance (GPA) Program
• At HOME Cost Share
On Saturday, Governor McKee held a press conference to urge those who may be impacted by the breach to take immediate steps to safeguard their personal information. Those steps include but are not limited to requesting a credit freeze from the three credit bureaus, signing up for free credit monitoring, and implementing a two-step verification process (dual-factor authentication) for all your financial accounts. EBT fraud prevention tips are available at dhs.ri.gov/resources.
For the latest information on the breach and steps you can take to protect your personal information today, visit cyberalert.ri.gov.