WALTHAM, MASS. – Once again National Grid customers in New England are being targeted by utility bill scammers demanding immediate payment for electric bill balances, which customers might not even owe. The fraudulent callers are claiming to be from National Grid and threatening customers with immediate service shut-off unless they provide credit card or bank account information that can be used to access the accounts.
Customers should verify they are speaking with a National Grid representative. One way to do this is to commit to memory the last five digits of their National Grid account number to memory and ask the caller to provide those numbers. If the caller can’t provide the information, if you doubt the caller is a National Grid representative, or if have any questions about your balance, hang up immediately and call our customer contact center at 800-322-3223.